Labs² operations are currently focused on providing a complete business support system to three distinct categories: media, operators and network owners. Labs² is able to do this by developing, marketing and selling BRIKKS, the company's in-house developed business support system. The conventional classification is that the industry differentiates between what is known as Operations Support Systems (OSS) and Business Support Systems (BSS).

OSS

The term OSS is used primarily to describe systems used by operators and network owners for handling processes within their business. A principal function for the OSS processes is to control and monitor switches and other equipment for handling deliveries of relevant products and services. Additionally, OSS provides information on the volume of traffic and is used for monitoring including troubleshooting and continuous optimisation of the technology.

BSS

BSS handles all the processes that revolve around the commercial aspects of the operations of media actors, operators and network owners. This means, among other things, a supplementary business system that handles customers and support processes such as order taking, invoice handling and payments. Taken together, BSS/OSS cover the entire process flow of the activities of media actors, operators and network owners.